“In spite of asking the customers to check the zero reading before fueling their vehicle, at times they complain that fueling was not done from the zero mark. This of course happens very rarely, but we still want to make sure that we leave no room for any kind of dissatisfaction for customers,” said Ketan Gala, Petrol Pump owner.
Installed 10 days ago, the electronic eyes zoom-in to record the readings of the pump booth meter as another camera captures whether the customer actually ensures the zero-mark, responding to the request to do so by the attendant. “A total of 16 cameras are fitted at the petrol pump - seven on the meters at every nozzle and nine at various points at the petrol pump to record the actions of the customers.
“Thus along with cameras to record the reading, we also have cameras to check whether customers screened the meter readings when they were asked to do so. If ever a customer complains later, we will show them the recording of the meter,” explained Gala.
Earlier, this petrol pump had only three CCTV cameras which recorded general activities of employees and customers, mainly to avoid any untoward incident like robbery. “Also, once the customer sees the cameras, he is ensured that he will be getting a proper refuel. There is no scope for being cheated and his trust in the management of the petrol pump increases,” said Gala. He is also planning to put up a big television screen that will be divided into 16 frames to stream the live recordings.
“Approximately 30 per cent of petrol pumps here have installed CCTVs but none, that I have seen, has a system of recording meter readings. If something like this is being done in the city, it is a great idea to ensure customer satisfaction and avoid disputes on the purchase of petrol,” said Ali Daruwala, president, Petrol Dealers’ Association.